Return & Refund Policy – WholesaleBoxOnline.com

Your satisfaction matters to us. If something isn't right with your order, please contact us by email. We'll work with you to resolve the issue in accordance with the policy below.

1. Return Window

WholesaleBoxOnline.com offers a 20-day return policy from the date your order is delivered. Return requests must be initiated by email within 20 days of delivery.

All returns must be approved by WholesaleBoxOnline.com before items are shipped back.

Customers are responsible for all return shipping costs and for arranging and shipping the items back to us. Once an eligible return is received and inspected, an approved refund will be issued to the original payment method, less any applicable restocking fees.

Returns requested after the 20-day window will not be accepted unless otherwise approved by WholesaleBoxOnline.com.

2. Return Eligibility

To qualify for a return:

• Items must be unused and in their original condition.

• Original packaging, tags, and labels must be included, where applicable.

• The return must be requested by email and approved before shipment.

• The customer must arrange and pay for return shipping.

• Items must be securely packaged for the return shipment.

A restocking fee of up to 20%  or original shipping cost may apply, particularly to custom or specialty items, LTL or oversized freight shipments, and orders involving express or non-standard shipping services. Any applicable restocking fee will be deducted from the refund.

Items that have been used, damaged by the customer, or returned without authorization may be ineligible for a refund.

3. How to Initiate a Return

All return requests must be initiated by email.

To request a return, email info@wholesaleboxonline.com with the following information:

• Order number

• Item(s) you wish to return

• Reason for the return

• Photos of the item and packaging, if requested

Our team will review your request and provide return instructions if the return is approved. Do not ship items back until you receive authorization.

Customers are responsible for selecting and paying for the return shipping service, arranging pickup when necessary, and ensuring the items are properly packaged and returned to us.

Authorized Return Address

Wholesale Box Online
305 Funston St.
Elmwood, LA 70123

Do not send returns to this address until your return request has been approved and return instructions have been provided.

4. Refunds and Processing Times

Once your return arrives, we will inspect the returned items and notify you whether your refund has been approved.

• Approved refunds will be issued to your original payment method within 5 business days after the returned items have been received and inspected.

• Applicable restocking fees will be deducted from the refund.

• Original shipping charges are not refundable unless required by applicable law or otherwise approved by WholesaleBoxOnline.com.

• Your bank or card issuer may require additional time to post the refund.

If you have not received your refund after 10 business days, please contact us at info@wholesaleboxonline.com.

5. Missing Items

If an item is missing from your order, email info@wholesaleboxonline.com within 2 days of delivery.

Please include your order number and any relevant photos or documentation. We will review the order and work with you to determine the appropriate resolution.

6. Items Damaged in Transit

If your order arrives damaged, email info@wholesaleboxonline.com within 2 days of delivery.

Please follow these steps:

1. Keep the damaged product and all original packaging.

2. Take clear photos of the damaged item, packaging, shipping label, and any visible shipping damage.

3. Email the photos and your order number to us.

4. Complete any insurance claim documentation we provide.

Our team will review the information and assist with the appropriate next steps, which may include a replacement or an insurance claim.

Do not discard the product or packaging until we advise you otherwise. Resolution of shipping damage claims may depend on the carrier's investigation and applicable insurance terms.

7. Packaging Damage

Damage to the exterior shipping box alone does not qualify an order for a refund when the product itself arrives undamaged.

If the product itself is damaged, follow the instructions in the Items Damaged in Transit section above.

8. Delivered but Not Received

If tracking shows that your package was delivered but you have not received it, notify info@wholesaleboxonline.com and contact the shipping carrier as soon as possible.

We will assist with the investigation and any applicable shipping claim. Refunds or replacements are not guaranteed and may depend on the carrier's findings, insurance coverage, and the circumstances of the claim.

Please report missing or potentially stolen packages within 2 days of the recorded delivery date.

9. Late Deliveries and Shipping Delays

Delivery dates and transit times are estimates and are not guaranteed unless expressly stated otherwise.

A delayed delivery does not automatically qualify an order for a refund. Eligible returns remain subject to the 20-day return window, return approval requirements, and the other terms of this policy.

If tracking indicates that your shipment may be lost, contact us by email. We will review the tracking information and assist with the appropriate carrier investigation or claim. Refunds or replacements for lost shipments may depend on the carrier's investigation and applicable claim requirements.

10. Exchanges

We do not process direct exchanges. If you wish to exchange an item, email us to request authorization to return the original item. If approved, arrange and pay for its return, then place a separate order for the replacement item.

11. Return Documentation and Fraud Prevention

WholesaleBoxOnline.com may request photographs, shipping labels, packaging details, or other documentation before authorizing a return or resolving a shipping claim.

We reserve the right to investigate suspected fraudulent claims and refuse returns or refunds when permitted by applicable law.

Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable law.

12. Contact Us

For all return requests, refund questions, missing items, or shipping damage claims, contact us by email:

Wholesale Box Online
Email: info@wholesaleboxonline.com
Address: 305 Funston St., Elmwood, LA 70123

All returns must be initiated by email and approved before being shipped back. Customers are responsible for arranging and paying for return shipping.