Shipping policy

Shipping Policy – WholesaleBoxOnline.com

Thank you for choosing Wholesale Box Online. Our team is committed to shipping your order quickly, accurately, and securely.

Order Processing

Orders are processed and shipped Monday through Friday, excluding holidays or unexpected closures.

  • Orders placed before 1:30 PM Central Time typically ship the same business day.

  • Orders placed after 1:30 PM will ship the next business day.

We strive for prompt fulfillment, but occasional unforeseen delays may occur.

Shipping Methods

We ship throughout the United States, with limited service to APO, FPO, Puerto Rico, Canada, and Mexico.

Wholesale Box Online partners with trusted carriers including:

  • USPS

  • UPS

  • FedEx

  • LTL freight carriers

We reserve the right to select the most efficient and cost-effective shipping method for your order.
While multiple shipping options may appear at checkout, we do not guarantee the use of any specific carrier, and express/overnight delivery is not guaranteed.

Orders may ship in multiple packages or as a combination of parcel and LTL freight.
Transit times displayed at checkout are estimates provided by carriers and are not guaranteed.
Typical ground delivery time is 1–6 business days, depending on destination.

Shipping Address Changes

If you need to update your shipping address, contact us as soon as possible.
We will attempt to process the change before your order ships.

If the order has already been dispatched:

  • We cannot guarantee that the address can be updated

  • The carrier may deliver to the original address

  • Wholesale Box Online is not responsible for packages delivered to incorrect or incomplete addresses entered at checkout

  • Refunds are not guaranteed in these situations

Lost, Stolen, or Misdelivered Packages

Once the carrier marks a package as Delivered, it is considered successfully delivered.

If your package is lost, stolen, or misdelivered:

  • Please contact us promptly

  • We will help you file a claim with the shipping carrier

However:

  • Refunds are not guaranteed for lost or stolen packages

  • Claim decisions are made solely by the shipping carrier, not Wholesale Box Online

Freight Shipments & Denied Delivery

Freight (LTL) shipments may require special handling at delivery.

If a freight shipment is denied by the customer or receiving party:

  • A 20% restocking fee will apply

  • Original and return shipping costs are non-refundable

  • Additional carrier fees may apply

Signature Requirements

Some higher-value or large orders may require a signature upon delivery.

If the carrier attempts delivery three times with no recipient available:

  • The shipment may be held at a terminal or returned to us

  • Re-delivery fees or return-shipping charges may apply

Return Address / Shipping Facility

Wholesale Box Online
305 Funston St.
Elmwood, LA 70123